PRODUCT INFORMATION

Are your bags identical to the originals?

Yes, we manufacture 1:1 replica luxury bags using the same materials and craftsmanship as the originals.

Do the bags come with brand logos and packaging?

Yes, our bags feature brand logos and come with branded gift boxes, dust bags, and authentication cards where applicable.

What materials are used in your bags?

We use premium materials, including genuine leather, coated canvas, and high-quality metal hardware, ensuring durability and authenticity.

Can I customize my order?

No, we do not offer customization, but we have a wide selection of styles available.

How should I care for my bag?

Store it in the dust bag when not in use, avoid prolonged exposure to sunlight and moisture, and clean it gently with a soft cloth.

SHIPPING & RETURN

Do you offer worldwide shipping?

Yes, with estimated delivery times as follows:

  • USA: 6-12 business days
  • Canada: 7-13 business days
  • Australia: 10-15 business days
  • Europe: 6-10 business days
Will I need to pay customs duties?

No, we cover all import duties and taxes. You only need to pay the shipping fee at checkout.

What is your return policy?
  • No-reason returns: Accepted within 14 days if unused and in original packaging. Customers cover return shipping.
  • Quality issues or wrong item: Free return or exchange, and we cover shipping costs.

Email [email protected] with your order details. Refunds are processed after the returned item is inspected

How do I request a return or refund?

Email [email protected] with your order details, and we will guide you through the process.

Do you offer a warranty?

Yes, we provide a one-year quality warranty (non-human damage). We offer free repair or replacement if an issue arises.